|
Objectives:
Upon completing the seminar, participant's will be able to:
Recognize the environmental and operational factors that can lead to inefficiencies and dispensing errors,
Identify the types of technologies that can be used to enhance productivity and reduce errors,
Understand the effects of the workplace environment and design on pharmacy staff and medication errors, and
Implement a plan of action to prevent dispensing errors.
Format: The seminar will be a combination of a speaker / slide presentation and an interactive discussion. The interactive component consists of self-assessment questions where pharmacists can specifically identify the areas (workloads, tasks, design, environmental factors) in their dispensaries which can be prone to dispensing errors.
Duration: The seminar will be one hour and fifty minutes in duration.
Outline: Introduction and definition of the types of medication errors.
Review of staffing function and methods to better utilize technicians.
Review of environmental and operational factors that contribute to errors: telephone systems, data entry, filling procedures, product placement, reconstitutions, prescription filling and checking, design / environmental components (workflow, counselling areas, aesthetics).
The role of technology and dispensing automation in reducing errors including a review of currently available technology and a discussion of different levels of automation to maximize productivity.
Introduction to the concept of "product mapping": a systematic approach to product placement in the dispensary that will reduce workloads and errors.
How reverse osmosis and automated dispensing systems for water can eliminate potential contamination and medication errors.
Review of currently available software that will enhance prescription checking.
Approaches to design modifications that will significantly reduce walking time and staff fatigue.
How changes to the aesthetics of the dispensary can reduce stress and minimize errors.
|
|
